FAQs - Frequently Asked Questions
Shipping
How long after ordering is my order shipped? We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Which carrier do you use? We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive? All orders are shipped from our USA factory. Delivery times are as follows:
- USA: 2-5 business days
- Canada: 4-7 business days
- Western Europe: 5-7 business days
- Australia/NZ: 5-10 business days
- Rest of the World: 5-12 business days
These timeframes are typical, but local carrier issues may cause slight delays.
I didn't receive my order. Please contact us at info@happyhuggifts.com
with your order number from the confirmation email/SMS message. We'll help track down your order.
Can I pay extra to get my item quicker? For USA domestic orders, you can select Express order processing at checkout, which prioritizes your order for shipping within two business days where possible. We hope to offer Priority carrier options for USA and International orders soon.
What about customs fees/taxes? We label packages with all relevant information for customs authorities to help ensure smooth delivery. Generally, orders of 1-2 items do not attract customs fees, except in countries with a very low or no tax-free threshold. Any customs fees are payable by the recipient.
Shipping Insurance Shipping insurance is offered at checkout For Free
Cancellation & Exchanges
Can I cancel or change my order? We start production on orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun. Please contact us at info@happyhuggifts.comto check if changes or cancellation are possible, and provide your reason for canceling.
My item is damaged or incorrect. What do I do? Please contact us at info@happyhuggifts.com for items that arrived damaged, defective, or incorrect, including a photo of the item. We'll arrange for a replacement item to be sent to you soon. Do not return items without authorization from support first.
Can I return my purchase? We hope you'll love your item. If you have any concerns or are considering a return, please contact us at info@happyhuggifts.com for assistance, explaining your reasons for wanting to return it. Note that personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
My item looks different from the online listing. We strive to represent all designs and products accurately, though some listings use life-like renderings instead of photos. If you believe your item is defective, please take a few pictures and send them to info@happyhuggifts.com for review, along with your order ID.