💝 Happy Hug Gifts — Frequently Asked Questions

Welcome to our FAQ page!
Here you’ll find answers to the most common questions our amazing customers ask.
If you still need help, our friendly support team is just a message away!

🚚 SHIPPING

How long after ordering is my order shipped?

We typically ship all orders within 2–5 business days.
If you select Express Shipping at checkout, we’ll aim to ship your item within 2 business days.

Which carrier do you use?

We ship with USPS for all domestic orders.
For international shipments, your local mail carrier will complete the delivery once it arrives in your country.

How long does delivery take?

All orders are shipped from our USA production facility.
Once shipped, estimated delivery times are:

Please note: carrier delays and customs processing can occasionally add a few days beyond these typical timeframes.

I didn’t receive my order — what do I do?

No worries! Please contact our support team and include your order number (found in your confirmation email or SMS).
We’ll help track it down and make sure you receive your item as soon as possible.

Can I pay extra to get my order faster?

Yes! For U.S. customers, we offer Express Order Processing at checkout — your order is prioritized to ship within 2 business days whenever possible.
We’ll be adding Priority carrier options soon for both U.S. and international customers.

What about customs fees or taxes?

We do everything possible to make sure your order clears customs smoothly.
It’s rare for small orders (1–2 items) to attract customs fees, but if they are charged, they’re the responsibility of the recipient.

📦 SHIPPING INSURANCE

Shipping insurance is available at checkout and is provided by Route.

• You’ll receive an email from Route with your tracking and insurance details.

• Even if you don’t purchase insurance, Route will still update you on your shipment status.

• If your package is lost, stolen, or damaged, you can file a claim directly with us 
  📧 support@happyhuggifts.com
  

Please note: once your order has shipped, insurance is non-refundable.

🔄 CANCELLATIONS, RETURNS & EXCHANGES

Can I cancel or change my order?

We begin production quickly to get your gifts to you fast!
If your order hasn’t entered production yet, we’ll happily accommodate changes or cancellations.
Contact our support team as soon as possible and include your order number and reason for the change.

My item arrived damaged or incorrect — what should I do?

We’re so sorry! Please contact our support team and include a photo of the item.
We’ll send a replacement right away.
Please don’t return any items without authorization first — our team will guide you through the process.

Can I return my purchase?

We hope you love every Happy Hug purchase! But if you’re not 100% satisfied, reach out to us and we’ll do our best to help.
For personalized items, a small deduction may apply since these are custom-made and cannot be restocked.

My item looks different from the online photo.

We work hard to make sure every listing represents our products accurately.
Some images may use realistic digital mockups to showcase designs on various products — this allows us to offer more styles for you!
If your item appears defective or off-color, please send us a photo and order ID so we can review and resolve it immediately.

💬 NEED MORE HELP?

We’re always here for you 💖
If you have any questions or issues, contact our support team at:
📧 support@happyhuggifts.com

We aim to reply within 24 hours on business days.

✨ Thank you for shopping at Happy Hug Gifts — where every gift is wrapped in love and a little extra happiness!